Technology managed services offer

Our managed services approach delivers proactive maintenance and support that will identify and resolves equipment and system failure before it happens. The objective is to increase asset reliability and reduce the risk of downtime and subsequent revenue reduction and customer dissatisfaction. Our scope includes both network and business operations. By implementing rigorous controls with a disciplined approach and striving to fit and align with our customer's business objectives Telesense always deliver business value to our customers.

One of the business advantages of managed services is that it allows businesses to reduce their IT costs and improve their operational efficiency. By outsourcing the management and maintenance of their technology infrastructure to a third-party provider, businesses can avoid the high costs of hiring and training their own engineering staff, as well as the expense of purchasing and maintaining hardware and software. This can free up resources for other areas of the business, allowing it to focus on its core competencies and ultimately become more competitive.

Managed services allow businesses to focus on their core competencies while leaving the management of their technology infrastructure to experts who can deliver higher levels of service and reliability.

Business objectives, operational requirements, and metrics are defined with a strong emphasis on joint Business and Strategic Planning with customers globally. Based on these requirements and metrics, an Operation Map, which is basically a high-level operation design, is created so that different operation functions are streamlined and integrated with each other.

Ongoing investment in our resources and capabilities.

Managed Services is one of our core business units that we continue to invest in. In order to maintain our market position, Telesense has made continuous investments in R&D, especially in our service assurance platform, people, and tools.

• Service Assurance Platform: Sustained investments in our managed services platform enabling our global network operations and monitoring center. With 24/7 monitoring our customers can be assured of proactive support and maintenance. Our offer is designed to deliver a service and experience-centric operation management.
• People: Continuous investment in HR for the stable growth of Telesense managed services personnel.
• Tools: Innovation in ITSM tools and systems including Inventory Management System, Service Desk Management, Work Force Management, Fault Management, and Performance Management, which help Telesense to achieve Operation Management efficiency and automation, while promoting the realization of global and regional Hubs for Centralized Operation Management.

In addition, to strengthen and build stronger foundations and to support our long-term Business Growth, Telesense continues to conduct Risk Control and Management on all existing and new Managed Services projects.

Business support

Our Continuous improvement program provides operation improvement and business insight to customers, so they can refine their focus and business plan, hence creating more value for their business.

Customers